Returns & Refund Policy

RETURNS – IN STORE PURCHASES (OFF THE RACK)

We do not offer an exchange or refund for change of mind or change of circumstances. We have change rooms for you to try on garments before you purchase to ensure you are satisfied with your purchase. In addition, we do not offer an exchange or refund on items that have been special ordered (see below for more information). All sales are final.

If an item is found to have faults it must be returned within 24 hours of purchase, however after this time it is classified as wear and tear. If an item is found to have faults it is up to the discretion of the store as to whether it is fixed, exchanged or refunded. We cannot refund any items where garments have been washed or laundered as we can not take responsibility for this.

Please do not send your purchase back to the manufacturer.

SPECIAL ORDERS (INCLUDING BUT NOT LIMITED TO ALL BRIDAL, BRIDESMAID AND FORMAL DRESSES)

Special orders are ANY item that is not held as stock in the store and is ordered in for you. There are no refunds on any deposits for special orders once an order has been placed. There is no cancellation available. If you do not wish to proceed with your order you forfeit your deposit. This includes bridal gowns, bridesmaid gowns, evening wear and any other special size or custom colour request order to fulfil customer size or colour requests. The final choice of size and colour is the customers responsibility. All sales are final.

RETURNS (Online)

It is absolutely important to us that you are completely satisfied with your purchase. That is why we offer an exchange or credit note equivalent to the price of the item/s you purchased in cases which:

  • The item does not fit you
  • You have simply changed your mind

Provided that:

  • The item is unworn and in original condition
  • The item is not a sale item. Items in our sale section are final sale and cannot be returned to us
  • You notify us within 24 hours from date it was delivered and received back in store within 14 days.
  • Your name is on the back of the return parcel OR your invoice is included in the return parcel
  • Absolutely no returns accepted on items returned to us with makeup/tan marks. If this is the case, the package will simply be returned back to the customer.

Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. If this is the case, we will refund your shipping costs.

To create a return, please email us at enquiries.rsvpbridal@gmail.com We will then send you our returns address in COFFS HARBOUR.

EXCHANGES

Upon receipt of your returned dress, we will provide an exchange for colour, size or a different product, keep in mind price differences; If a chosen product has a higher price you will need to pay the difference, for an exchange for a lesser priced dress, the difference will be provided via an electronic credit note.

REFUNDS

We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty or not as advertised, we will happily provide you with a refund, exchange or credit provided:

  • You notify us within 24 hours from delivery date providing a description of the fault in your items along with pictures as proof via email to enquiries.rsvpbridal@gmail.com
  • Your claim of the faults have been reviewed and approved by our staff

Please note: Once your return has been approved by our staff, refunds will be made via the payment method you chose.

For faulty items we will also cover the return shipping costs. Simply email a photo of the postage receipt for reimbursement.

For all other exchange and refund enquiries, please contact us at enquiries.rsvpbridal@gmail.com